Ingram Family Physicians



COVID-19 Pandemic

With the current Covid-19 pandemic, there are a few changes to our appointment booking process.  We would like to reassure you that we remain your primary source of medical care and advice. 

Please note that we are not accepting any walk-in patients at this time and, as such, you MUST CALL the clinic first to arrange an appointment.   ­­­We are currently booking telephone appointments only and, if deemed necessary after speaking to your doctor, you may be asked to come into the clinic for an in-person appointment. 

If your doctor has asked you to come to the office for an in-person appointment, we ask that you please call the clinic from your car or outside the building to inform the receptionist that you have arrived.  Once we have an examination room available for you, you will be called by the receptionist and asked to come into the office.  When you arrive at the door to the clinic, we ask that you please knock and then step back.  You will be asked some screening questions at the door by our nurse, and you will then be asked to use hand sanitizer and put on a mask if deemed necessary. 

If you currently receive regular injections or treatments through our nurse, you are asked to call the clinic ahead of time and we will schedule you a pre-booked appointment for this. 

When calling to book an appointment, we ask that if you have any symptoms of a cough, fever, shortness of breath, headache or muscles pains, you should let our staff know so that we can book your visit in a safe and appropriate manner.

We have developed a COVID-19 safety plan that we have put in place and are following all guidelines set out by the Provincial Health Officer and WorkSafe BC to ensure a safe workplace for our staff as well as for our patients.   

Thank you for your understanding and cooperation.

About us

Our telephone lines are open Monday to Friday 9 a.m. to 5 p.m., and we would be happy to hear from you. Please note that our telephone lines are very busy between 9 a.m. and 11 a.m., so we appreciate your patience and welcome calls later in the day as well.

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